Specialist FCA Compliance Consultancy for Insurance Brokers, MGAs & Claims Management Companies
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Welcome
Practical regulatory tools, expert reviews and specialist training for insurance brokers, MGAs, principal firms and claims management companies. Browse ready-to-use resources, book specialist support or register for forthcoming AJG Solutions.
Training and Workshops
Introduction
Explore practical regulatory training, workshops and forthcoming digital resources from AJG Regulatory Solutions. Browse the topics below to discuss training for your team or register your interest in a planned toolkit
Consumer Duty for Boards and Senior Managers
Explore how boards and senior managers can oversee Consumer Duty, challenge the evidence, and focus on customer outcomes.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Building Effective Customer Outcomes MI
Understand how to develop management information that helps identify customer outcomes, investigate concerns and inform decisions
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application
Fair Value in Practice
Explore how to approach fair value assessments, organise the supporting evidence, and record conclusions and actions.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Supporting Customers in Vulnerable Circumstances
Help staff recognise support needs, respond sensitively and consider how processes affect customers in vulnerable circumstances.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application..
Dealing Confidently with the FCA
Prepare for regulatory engagement by organising evidence, clarifying responsibilities and communicating clearly.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Insurance Financial Crime Controls
Explore financial crime risks in insurance businesses and practical approaches to assessing and managing them.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
CMC Compliance Essentials
Explore key compliance considerations for claims management companies across governance, customer acquisition and service delivery
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Annual Regulatory Update for Boards
A tailored briefing to help boards consider relevant regulatory developments and their implications for the business.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Complaints Handling and Root‑Cause Analysis
Explore effective complaint handling and how to use complaint findings to identify recurring issues and improve customer experiences.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application..
Product Governance for Brokers and MGAs
Explore product governance responsibilities, target markets, distribution arrangements and practical product reviews.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
Principal Firm and AR Oversight
Examine practical approaches to appointed representative due diligence, monitoring, annual reviews and oversight.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
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Price
Price on application.
SM&CR and Conduct Rules Refresher
Refresh understanding of individual responsibilities, expected standards of conduct and practical workplace scenarios.
Format: Private team workshop enquiries welcome. Public webinars and recorded courses are planned
Availability
Enquire about this topic.
Price
Price on application.
Reg Talk Webinars
Practical regulatory conversations
Explore our Reg Talk webinars for practical discussion of regulatory topics affecting your business. Browse the current programme below. More webinars and Reg Talks will be added here as the programme grows.
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Digital Toolkits
Explore practical digital resources from AJG Regulatory Solutions. Browse the topics below to consider the resource you require for you and your team, and register your interest
Consumer Duty Board Report Toolkit
Resource to help structure board reporting, organise customer‑outcome evidence and record challenge and actions.
Status: Register your interest.
Format: Digital resource.
Fair Value Assessment Toolkit
Fair Value Assessment Toolkit
Toolkit to support a structured assessment of value, supporting evidence, conclusions and follow‑up actions.
Status: Register your interest.
Format: Digital resource.
Vulnerable Customer Framework and MI Pack
Vulnerable Customer Framework and MI Pack
Resources to help organise a firm's approach to customer vulnerability, support needs and management information.
Status: Register your interest.
Format: Digital resource.
Principal Firm AR Annual Review Toolkit
Principal Firm AR Annual Review Toolkit
Resource to help principal firms structure and document their appointed representative annual reviews.
Status: Register your interest.
Format: Digital resource.
Principal Firm Annual Self‑Assessment Pack
Pack to help organise evidence, findings and actions for a principal firm's annual self‑assessment.
Status: Register your interest.
Format: Digital resource.
AR Onboarding Due‑Diligence Pack
Resources to support a structured approach to assessing prospective appointed representatives.
Status: Register your interest.
Format: Digital resource.
Customer Outcomes MI Dashboard
Dashboard template to help organise customer-outcome indicators and highlight areas for investigation.
Status: Register your interest.
Format: Digital resource.
Complaints Root-Cause Analysis Toolkit
Resources to help analyse complaint themes, identify underlying causes and track improvements.
Status: Register your interest.
Format: Digital resource.
Compliance Monitoring Plan Builder
Template to help organise monitoring priorities, activities, responsibilities and reporting.
Status: Register your interest.
Format: Digital resource.
Board Compliance Reporting Pack
Template to help present compliance findings, risks, decisions and actions to the board.
Status: Register your interest.
Format: Digital resource.
Annual Regulatory Compliance Calendar
Calendar template to help organise recurring compliance activities, reviews and key dates.
Status: Register your interest.
Format: Digital resource.
Product Governance and PROD 4 Toolkit
Resources to support insurance product governance reviews and the organisation of supporting evidence.
Status: Register your interest.
Format: Digital resource.
Financial Promotions Approval Pack
Resources to help organise financial promotion reviews, approval records and supporting evidence.
Status: Register your interest.
Format: Digital resource.
CMC Compliance Starter Pack
Collection of practical compliance resources for claims management companies.
Status: Register your interest.
Format: Digital resource.
Insurance Financial Crime Risk Assessment
Template to help insurance businesses document financial crime risks, controls and resulting actions.
Status: Register your interest.
Format: Digital resource.